1. Introduction

This Privacy Policy outlines how Delaware corporation ("Company," "we," "us," or "our"), with offices at 150 East Palmetto Park Road, Suite 800, Boca Raton, FL 33432, USA, collects, uses, processes, and shares your personal information when you use our website located at finestro.io (the "Website") and the services, content, and features offered through it (collectively, the "Service").

This Privacy Policy is an integral part of our Terms and Conditions. By accessing or using our Service, you confirm that you have read, understood, and agree to the practices described in this policy. If you are under 18 years of age, you confirm that your parent or legal guardian has reviewed and agreed to this policy on your behalf. If you do not agree with this Privacy Policy, you must cease using the Service immediately and request the deletion of any data associated with you.

For the purposes of this policy:

"GDPR" refers to the General Data Protection Regulation (EU) 2016/679.

"EEA" refers to the European Economic Area, which includes all EU member states plus Iceland, Liechtenstein, and Norway. For this policy, the UK is also considered part of the EEA context regarding data protection principles similar to GDPR.

"Personal Data" means any information relating to an identified or identifiable natural person.

"Processing" means any operation performed on Personal Data, such as collection, storage, use, disclosure, or erasure.

1. Introduction

This Subscription and Refund Policy explains the terms related to purchasing access to the services, features, and educational materials (the "Service") offered by Delaware corporation ("Company," "we," "us," or "our") through our website with offices at 150 East Palmetto Park Road, Suite 800, Boca Raton, FL 33432, USA (the "Website").

This document forms part of our main Terms and Conditions. By making a purchase on our Website, you agree to these terms. If you have questions, please reach out to our customer support team at [email protected].

2. Subscription Plans and Trials

2.1. Introductory Trial

We may offer a 1-week introductory trial period to allow new users to experience the Service. The specific terms, including the price (if any) and features included, will be clearly presented to you during the sign-up process. Unless you cancel the trial by contacting customer support (see Section 4) at least 24 hours before it ends, it will automatically convert into a paid subscription plan based on the terms presented during sign-up.

2.2. Subscription Plans

We offer recurring subscription plans, typically with durations of 4 weeks and 12 weeks, for ongoing access to the Service. The specific plan details and pricing will be those presented and agreed upon when you make your purchase. Subscriptions automatically renew at the end of each billing cycle unless cancelled.

2.3. Right to Change Plans

We reserve the right to modify, change, or discontinue our subscription plans, including trial offers, subscription periods, features, pricing, and discounts, at any time in our sole discretion, as stated in Section 5.

3. Payments

3.1. Payment Method

When you make a purchase, payment will be charged to the payment method you provide (e.g., debit and credit cards, PayPal and Apple Pay) via our designated payment processors (Stripe, Braintree). The charge will occur at the time of purchase confirmation.

3.2. Authorization

By providing your payment details, you authorize us (and our payment processor) to store this information as necessary and to automatically charge the applicable fees for your chosen trial (if paid) and subsequent subscription renewals to your designated payment method.

4. Subscription Cancellation

4.1. Effect of Cancellation

Cancelling your trial or subscription prevents future automatic renewals. You will retain access to the Service features for the remainder of the current paid period (trial or subscription cycle).

4.2. How to Cancel

You may cancel your trial or subscription purchased on our Website by contacting our customer support team. You must send your cancellation request to [email protected] at least 24 hours before the end of your current trial or subscription period to avoid being charged for the next cycle. We are working on providing alternative cancellation methods in the future.

5. Changes to Subscription Fees

We reserve the right to change subscription fees at any time, to the extent permitted by applicable law. We will provide you with reasonable advance notice of any price changes by posting the new prices on the Website, sending an email notification, or using another prominent method. If you do not agree to the new fee, you must cancel your subscription before the change takes effect.

6. Refund Policy

6.1. General Statement

Refunds for purchases made directly on our Website are handled according to the terms below. Please contact support at [email protected] if you have questions about eligibility.

6.2. Website Purchases - Refund Conditions

General Policy

Refunds are generally not provided once a purchase is made or a trial converts to a paid subscription, except where required by applicable law (such as the consumer withdrawal rights for EEA/UK residents described below) or in specific circumstances determined solely at our discretion.

Reasons Not Eligible for Refund

For clarity, refunds will typically not be issued for reasons including, but not limited to:

• Personal reasons (e.g., you changed your mind, you did not like the product, the Service did not meet your personal expectations).
• Financial reasons (e.g., you forgot to cancel the trial before conversion, you were unaware the subscription would auto-renew, you did not realize the Service was paid). We reserve the right to update this list of non-eligible reasons.
• If you believe you have an exceptional circumstance, please contact customer support.

6.3. EEA/UK Consumer Right of Withdrawal:

If you are a consumer residing in the European Economic Area (EEA) or the United Kingdom (UK), you typically have a legal right to withdraw from a contract for digital services within 14 days of the purchase date without giving a reason.

How it Applies

When you purchase our subscription Service (which is provided on an ongoing basis), you expressly request and consent to the immediate start of the Service supply. If you exercise your right of withdrawal within the 14-day period, we are entitled to deduct an amount from your refund proportional to the Service provided up until the time you inform us of your decision to withdraw.

Exercising Your Right

To exercise your right of withdrawal, you must inform us of your decision with an unequivocal statement (e.g., an email) before the 14-day period expires. You can contact us at: Delaware corporation with offices at 150 East Palmetto Park Road, Suite 800, Boca Raton, FL 33432, USA, Email: [email protected]

You may use the model withdrawal form below, but it is not mandatory.

Model Withdrawal Form - for EEA/UK Consumers

To: Delaware corporation with offices at 150 East Palmetto Park Road, Suite 800, Boca Raton, FL 33432, USA Email: [email protected]

I hereby give notice that I withdraw from my contract for the following service: [Name of Service/Subscription Plan] Ordered on / Received on: [Date] Name of consumer: Address of consumer: Signature of consumer (only if this form is notified on paper): Date:

7. Contact Information

For any questions regarding this Subscription and Refund Policy, please contact our customer support at [email protected].